SBI customer “Mahindra Kumar Yamanappa” has lost Rs 49,500 by pressing a wrong number in Cash Deposit Machine (CDM), the victim, had deposited the amount in a CDM machine located at north Karnataka’s Kalaburagi on July 18, 2017.
After depositing the money, Yamanappa had waited for a moment to get the receipt of credited
amount. But, even after 48 hours, he failed to get the credited slip or text message on his phone.
He then approached his SBI home branch located at Kalaburagi’s SB Temple Road and filed a complaint on the CDM complaint form on July 20. He registered a second complaint with them in August.
Khan Shabab, also an SBI customer in Telengana’s Adilabad had swiped his Debit card at an ATM and found an excess of Rs 49,500 in his bank account.
Shabab spent no time in withdrawing the entire amount.
The bank authorities responded on August 30, 2017. In its response, the SBI authorities said that the amount was sent to Shabab’s account after Yamanappa had mistakenly typed digit of 8 (eight) instead of 0 (zero) on the CDM.After running here and there for four months, Yamanappa registered a formal complaint against SBI at the District Consumer Disputes Redressal Forum in Kalaburagi on November 28. In his complaint, Yamanappa had accused SBI authorities of failing to act inappropriate time to block his money. Yamanappa also claimed that he lodged a complaint with SBI authorities within 48 hours of the incident.
In the consumer forum, bank’s counsel had argued that it was the fault of the customer since he had entered the wrong account number. The counsel also stated that Yamanappa had failed to mention the erroneous account number during the first complaint with the SBI. The counsel further stated that SBI had done its duty by informing Yamanappa in August 2017 about the mistake he had committed.
The judge also scolded Yamanappa for failing to mention the erroneous account number. The judge also urged the bank to take effective steps to reverse the transaction. In its verdict on June 5, 2018, the District Consumer Disputes Redressal Forum dismissed Yamanappa’s case.